FAQ on training

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Home > Members > Training for EPSO competitions > FAQ

Frequently asked questions on training

Contents

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Access to the web pages

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Who can register ?

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Sessions

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Process for registering

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Payment

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Confirmation

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Cancellation policy and Attendance

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Evaluation

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Books

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Webinars : which technical requirements ?

1- Access to the web pages

I had a look to your web pages about training but they seem outdated, although I received an e-mail about new sessions. This is due to the Internet server of your institution which can be over-enthusiastic about 'caching' (particularly in the EP).
Easy remedy : hit the function key F5 when you are on the page you want to consult, it will be updated.

2- Who can register ?

I am a civil servant but want to register to the course someone of my family who is not working for the institution, can I do it ? Yes, follow the normal process and indicate the name of the person actually following the course in the box titled ‘Name of participant (if s/he is not the member)’.
I am not working for the institutions and I have no family connection with someone who does. Can I apply ? Normally not, send a message to training@u4unity.eu requesting for a special access.

I am an END, can I register ?

Yes, all persons working for the institutions can register regardless their status (contract agent, temporary, parliamentary assistant, interim contract…), provided they are member of U4U.

I am not a member, can I attend the courses ?

Please join us first, use this membership form.
Can I attend the course without being a member ? No.
Can I join U4U only for the time of the course ? No. We are not a commercial company and we do not like to be used as one. If you do not share our values, please do not apply for membership.

3- Sessions

Where are the sessions taking place ? The answer is in the description of the training. The precise location will be shown on the invitation.
What is the cost of the training ? The answer is in the description of the training.

In which language are the courses given ?

The answer is in the description of the training.

Is there still some place left for the training ?

Normally yes, we close the registration when the session is full.
The registration is closed, can I still apply ? No, the session is full, other sessions will be organized and announced.
Can I follow the course by webstreaming or tele conferencing ? No, unless the training is labelled 'webinar', in which case this is a 'distance learning' session that you can follow from your desktop.
Can I get, for a fee, the training written material without attending the course ? No.
Do you organize sessions outside of Brussels? Exceptionally yes, these sessions are announced on the web site. We also organize 'webinars' (online teaching).
What is the address of the venue? It will be confirmed in the invitation.

4- Process for registering

The process for registering is described on the main page (EN FR), it should be strictly followed.

What happens if I do not follow properly this process ? Your application will be rejected or mismanaged.
What happens if I do not make the bank transfer immediately when I register ? Your application will be rejected.

5- Payment

How much do I have really to pay ? The answer is in the description of the training.

6- Confirmation 

I have received a confirmation that my registration has been registered, when will I receive the invitation to the training ?

One week before the training takes place, to the e-mail address you provided in your registration form.
I have registered myself for the training session but I haven't received any confirmation about it. Shall I register myself again? No, the confirmation should be sent within three days. If you have not received a confirmation or an error message within this delay, contact training@u4unity.eu

7- Cancellation policy and Attendance

I could not attend, can I have a copy of the written material ?

Please contact our secretary. In some cases, this can be done.
I could not attend, can I be reimbursed or my payment transferred to another session ? No.
I wish to cancel my registration, how can I do it and will I be reimbursed ? Write as soon as possible to training@u4unity.eu

You will be reimbursed of the cost of the training if you cancel your registration before the delay indicated on the main page. For some trainings, a cancellation fee will be applied but only if it is explicitly foreseen in the description of the training.

The membership fee will not be reimbursed, as you are now a member of U4U.

8- Evaluation

Can I send feedback about a session I attended to ?

Yes, use the training report form

9- Books

Where can I find books to prepare myself ?

U4U sells such books at reduced price for its members. Please see here. Do not forget :

a) in your bank transfer, to indicate "Books for EPSO competitions"
b) to mention in your order which books (precise titles) & langage you want.

 

10- Webinars : which are the technical requirements ?

No need to download or install software. Everything you need to web conference should already be on any computer - whether you are at work, home, an Internet café, hotel or a friend’s place.

Accessible from anywhere. Access needs to be quick and easy no matter where you are in the world, regardless of existing firewalls.

Client System Requirements Computer with a Windows, Mac or Linux operating system. Best browser: Mozilla Firefox - Flash Player 10.3.183.5 or later (Latest version of flash player recommended) required on all Operating Systems. - Bandwidth : > 30kbps. - Need for loudspeakers or a headset, but no need of a webcam or microphone as you can ask questions via a chatbox.

More detailed technical specifications.   Use our System Check application to test your connection prior to attending the training. 

Successful test done from a computer of the Commission :

Before each session, you will receive an e-mail (watch also your Inbox spam folder) detailing the convocation to the online training and giving a link that you must follow to enter the session.

Any more question ?  write to training@u4unity.eu

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Problems regarding this web site ? webmaster@u4unity.eu       Last modified: 19 September 2017
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